XEX Terms of Service

Use of this XEX website (“Website”) and the service offered on the Website (“Service”) are governed by the terms contained on this Terms and Conditions page (“Terms”). This agreement entirely constitutes the agreement between the parties. All other information provided on the Website or oral/written statements made are excluded from this agreement; the exchange policy is provided for guidance only and does not constitute a legal agreement between the parties.

By accessing, viewing or downloading information from the Website and using the Service provided by XEX you acknowledge that you have read, understood and unconditionally agreed to be bound by these Terms. XEX may at any time without notice amend these Terms. You agree to continue to be bound by any amended terms and conditions and that XEX has no obligation to notify you of such amendments. You acknowledge that it is your responsibility to check these Terms periodically for changes and that your continued use of the Website and Services offered by XEX following the posting of any changes to the Terms indicates your acceptance of any such changes.


This Website only provides online transaction and platform services for you to engage in digital asset trading activities through this Website. This Website does not participate in the transaction of digital assets as a buyer or seller. This Website does not provide any services relating to the replenishment and withdrawal of the legal currency of any country.


Important Reminder:

The digital assets themselves are not offered by any financial institution, corporation or this website.


1. The digital asset market is new and unconfirmed, and will not necessarily expand.

2. Digital assets are primarily used by speculators, and are used relatively less on retail and commercial markets. Digital asset transactions are highly risky, due to the fact that they are traded throughout 24-hours a day without limits on the rise or fall in price, and market  makers and global government policies may cause major fluctuations in their prices.

3. Digital asset transactions may be suspended or prohibited at any time due to the enactment or modification of national laws, regulations and regulatory documents.

4. The Services are intended solely for users who are 18 or older. By accessing or using our Services, you represent and warrant that you are at least 18 years old and have not previously been suspended or removed from the Site or Services.

5. You understand that this website is only intended to serve as an avenue  for you to obtain digital asset information, find trading counterparties, hold negotiations on and effect transactions of digital assets. This website does not participate in any of your transactions, and therefore you shall, at your sole discretion, carefully assess the authenticity, legality and validity of relevant digital assets and/or information, and solely bear the responsibilities and losses that may arise therefore.

6. All opinions, information, discussions, analyses, prices, advice and other information on this website are general market reviews and do not constitute any investment advice. We do not bear any loss arising directly or indirectly from reliance on the above-mentioned information, including but not limited to, any loss of profits.

7. Using internet-based trading systems also involves risks, including but not limited to failures in software, hardware or Internet links, etc. In view of the fact that we cannot control the reliability and availability of the Internet, we will not be responsible for any distortion, delay and link failure.

8. It is prohibited to use this website for any illegal activities, such as money-laundering, smuggling and commercial bribery. Upon uncovering any of such illegal activities, this website will adopt all available measures, including but not limited to freezing accounts, notifying the relevant authorities and so on, and in this case, we shall not assume any of the responsibilities arising therefrom, and reserve the right to hold the relevant persons accountable.


I. Account Registration

In order to use any of the Services, you must first register by providing your e-mail and password, along with affirming this Terms of Service. You agree to not enable anyone to use or direct your account, and to update XEX of any information change or if your account has been compromised. You are responsible for keeping, protecting and safeguarding any keys, certificates, passwords, access codes, user IDs or other credentials and login information (collectively "Passwords") that have been provided to you or that are generated in connection with your use of the Services. If you lose your Passwords, you may not be able to access your account. You agree to notify XEX immediately of any unauthorized use of your Passwords. XEX will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your Passwords.

Once the user is registered, and become the user of XEX network, he or she will get the username (user mailbox) and password, and is responsible for all activities and events with this username and password after entering the system, and bear all the legal liability directly or indirectly caused by the language and behaviors of the use of this username.

Users who lost their passwords can reset it after being verified through their registered email addresses. You shall immediately report to XEX if any unauthorized operations or security breaches are found.


II. Definitions

Terms used in these Terms of Use shall be interpreted in accordance with the definitions provided below:

- Account: means an account registered by the User on the Platform and/or on the XEX mobile application.

- User: means a person or an entity that uses the Services, agrees to follow the Terms of Use and is a holder of an Account.

- KYC: means the “know-your-customer” process that XEX has put in place before entering into a business relationship or conducting transactions with its Users

- Buyer: means the User who makes an Order to buy Crypto-currencies through the Platform and/or the User whose Order is accepted by the Seller depending on the context.

- Seller: means the User who submits an Order to sell Crypto-currencies through the Platform and/or the User whose Order is accepted by the Buyer depending on the context.

- Crypto-currency: means spot centralized digital representation of value.

- Deposit: means a Transaction involving transfer of Funds to the Account Wallet address.

- Withdraw: means a Transaction involving transfer of Funds to the External Wallet address.

- External Wallet: means a Crypto-currency or Fiat wallet that is not part of the XEX  platform but can be indicated on the v platform.

- Fiat currency: means government-issued currency, which is regulated in its country of issuance through government regulation or law.

- Order: means the User’s offer on the XEX  platform to buy or sell Crypto-currency.

- Platform: means an appropriate environment created by XEX  that allows to Trade Crypto-currencies.

- Closing a position: means either buying or selling of Crypto-currency, which essentially results in reduction of client’s open position. Closing a position means bringing a transaction to an end, incurring any related profits or losses as a result.

- Services: means all services provided by XEX .

- Website: means XEX  website at https://xex.exchange.

- Commission: means a fee charged by or on behalf of any third party (e.g. bank, payment service provider).

- Transaction fee: means a fee which charged by XEX  for each completed Transaction.


III. Our Services

The Services allow all Users of the Platform (with limitations mentioned in these Terms of Use) to Trade Crypto-currencies with other Users.

Upon completion of the registration and identity verification for your XEX Account, you may use various XEX Services and Futures, including but not limited to, Crypto-to-crypto Trading, Crypto-to-Fiat and Fiat-to-Crypto Trading, Flexible and Fixed Staking services, IEO Launchpad, XEX Fast Convert, Voting, Referral Program in accordance with the provisions of these Terms (including XEX Platform Rules and other individual agreements).

The User is solely responsible for understanding and complying with any and all laws, rules and regulations of his/her specific jurisdiction that may be applicable to the User in connection with the use of any and all services, products and content of XEX.

The User acknowledges and agrees that, when completing Trading Transactions, he/she is trading with other Users, and that XEX acts only as a provider of technical services in such Transactions, not as the counterparty to any Trade.

XEX has the exclusive authority to determine which Digital Assets are listed on the platform and may add or remove Digital Assets from the platform in its sole discretion, from time to time. XEX may also change the order size available for each Digital Asset. In respect of such additions, removals, or amendments, XEX may, but is not obliged to, notify Users in advance and XEX shall have no liability to Users in connection with such additions, removals or amendments.


III - 1. Crypto-to-crypto Trading

Upon completion of the registration and identity verification for your XEX Account, you may conduct Crypto-to-crypto Trading on XEX in accordance with the provisions of these Terms and XEX Platform Rules.

Upon sending an instruction of using XEX Services for Crypto-to-crypto Trading (an “Order”), your account will be immediately updated to reflect the open Orders, and your Orders will be included in XEX’s order book to match other users’ Orders. If one of your Orders fully or partially matches another user’s Order, XEX will execute an exchange (a “Transaction”). Once the Transaction is executed, your account will be updated to reflect that the Order has been fully executed and closed, or the Order has been partially executed. The Order will remain uncompleted until it is fully executed or cancelled under paragraph (b) below.

You agree to pay XEX the fees specified in the platform. XEX may, in its discretion, update the fees at any time. Any updated fees will apply to any sales or other Transactions that occur following the effective date of the updated fees. You authorize XEX to deduct from your account any applicable fees that you owe under these Terms.

IV. Clarification and revision of provisions

You agree to continue to be bound by any amended terms and conditions and that XEX has no obligation to notify you of such amendments. You acknowledge that it is your responsibility to check these Terms periodically for changes and that your continued use of the Website and Services offered by XEX following the posting of any changes to the Terms indicates your acceptance of any such changes.

We reserve the right to amend this Agreement from time to time, and disclose such amendment by way of announcement on the Website without sending a separate notice to you on your rights. The date when the amendment is made will be indicated on the first page of the amended agreement. The amended agreement will take effect immediately upon announcement on the Website. You shall browse this Website from time to time and follow information on the time and content of amendments, if any, made to this Agreement. If you do not agree with the amendments, you shall stop using the services offered by this Website immediately; if you continue to use the services offered by this Website, it shall be deemed that you accept and agree to be bound by the amended agreement.

V. Verification

Identification and verification procedures (also known as 'Know Your Customer' or 'KYC') are required for all the Transactions. If the User refuses to provide required documents and information under KYC, XEX reserves the right to immediately terminate the Services provision to the User.

The User undertakes to provide XEX with correct and relevant documents and personal information contained therein. In case the User provides counterfeit documents and false personal information, such behavior will be interpreted as a fraudulent activity.

The User hereby authorize XEX to, directly or indirectly (through third parties), make any inquiries we consider it necessary to check the relevance and accuracy of the information provided for verification purposes.


VI. Termination of Agreement


Suspension of Accounts: You agree that XEX shall have the right to immediately suspend your XEX Account (and any accounts beneficially owned by related entities or affiliates), freeze or lock the Digital Assets or funds in all such accounts, and suspend your access to XEX for any reason including if XEX suspects any such accounts to be in violation of these Terms, our Privacy Policy, or any applicable laws and regulations. You agree that XEX shall not be liable to you for any permanent or temporary modification of your XEX Account, or suspension or termination of your access to all or any portion of XEX Services in case of we detect unusual activities or unauthorized access to the XEX Account.

The User hereby agrees that the suspension/termination of an Account shall not affect the payment of the commissions due for past transactions on the Website or User’s obligation to refund amounts which are due to XEX owing to wrongful transfers made to the User’s XEX Account or bank account. Upon termination, Users will receive any monies owed to them via their registered bank account with XEX. A User whose Account has been suspended or terminated may at the sole discretion of XEX be banned from opening fresh Accounts and/or from trading on/using the Website in future.

The User may terminate the Terms of Use and close their Account at any time, following settlement of any pending transactions.




XEX Anti-Money Laundering and Know Your Customer Policy (hereinafter - the “AML/KYC Policy”) is designated to prevent and mitigate possible risks of XEX being involved in any kind of illegal activity. Both international and local regulations require XEX to implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery and to take action in case of any form of suspicious activity from its Users.


AML/KYC Policy covers the following matters:


-Verification procedures: XEX’s identity verification procedure requires the User to provide XEX with reliable, independent source documents, data or information (e.g., national ID, international passport, bank statement, utility bill). For such purposes XEX reserves the right to collect User’s identification information for the AML/KYC Policy purposes. XEX will take steps to confirm the authenticity of documents and information provided by the Users. All legal methods for double-checking identification information will be used and XEX reserves the right to investigate certain Users who have been determined to be risky or suspicious.


-Compliance Officer: The Compliance Officer is the person, duly authorized by XEX, whose duty is to ensure the effective implementation and enforcement of the AML/KYC Policy. It is the Compliance Officer’s responsibility to supervise all aspects of XEX’s anti-money laundering and counter-terrorist financing


-Monitoring Transactions: The Users are known not only by verifying their identity (who they are) but, more importantly, by analyzing their transactional patterns (what they do). Therefore, XEX relies on data analysis as a risk-assessment and suspicion detection tool. XEX performs a variety of compliance-related tasks, including capturing data, filtering, record-keeping, investigation management, and reporting


-Risk Assessment: XEX, in line with the international requirements, has adopted a risk-based approach to combating money laundering and terrorist financing. By adopting a risk-based approach, XEX is able to ensure that measures to prevent or mitigate money laundering and terrorist financing are commensurate to the identified risks. This will allow resources to be allocated in the most efficient ways. The principle is that resources should be directed in accordance with priorities so that the greatest risks receive the highest attention.




XEX reserves the right to levy fees to users for the use of XEX’s services. At XEX’s sole discretion, the fees can be adjusted at any time. Adjustments to the fees will be provided in notices on the XEX webpage the Fees. It is the responsibility of the user to be aware of any adjustments that have been advertised.


IX. Risk Disclosure Statement


Trading Tokens can be extremely risky and each particular Token has a unique feature set that makes it more or less likely to fluctuate in value. In addition, factors beyond XEX’s control may affect market liquidity for a particular Token, such as regulatory activity, market manipulation, or unexplainable price volatility. Blockchain networks may go offline as a result of bugs, hard forks, or a number of other unforeseeable reasons. XEX does not assume the risk of losses due to trading or due to factors beyond its control regarding the viability of specific blockchain networks. As a general matter, we advise Users with limited trading experience and low risk tolerance not to engage in active trading. Speculating on the value of Tokens is high risk and Users should never trade more than they can afford to lose.

Understanding Tokens requires advanced technical knowledge. Tokens are often described in exceedingly technical language that requires a comprehensive understanding of applied cryptography and computer science in order to appreciate inherent risks. Listing of a Token on XEX does not indicate approval or disapproval of the underlying technology regarding any Token, and should not be used as a substitute for your own understanding of the risks specific to each Token. We give you no warranty as to the suitability of the Tokens traded under these Terms and assume no fiduciary duty in our relations with you.

You accept the risk of trading Tokens. In entering into any transaction on the Platform, you represent that you have been, are, and will be solely responsible for making your own independent appraisal and investigations into the risks of the transaction and the underlying Tokens. You represent that you have sufficient knowledge, market sophistication, professional advice and experience to make your own evaluation of the merits and risks of any transaction or any underlying Token.

You are responsible for complying with applicable law. You agree that XEX is not responsible for determining whether or which laws may apply to your transactions, including tax law. You are solely responsible for reporting and paying any taxes arising from your use of the Services.


X. Announcement


Please be aware that all official announcements, news, promotions, competitions and airdrops will be listed on XEX social channels. 

XI. Privacy Policy


Access to XEX Services will require the submission of certain personally identifiable information. Please review XEX’s Privacy Policy at: 

Last update on November 17th, 2023

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